Accessibility

Effective: October 12, 2025

Our Commitment

SecondKind is committed to making our digital experiences accessible and usable for everyone. Accessibility is an ongoing effort, and we continually review our site to improve usability for people of all abilities. Our approach is informed by leading examples in our industry and a commitment to inclusive design. 

Standards We Strive To Meet

We aim to design and develop our website in alignment with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines help make web content more accessible to a wider range of people with disabilities and improve the user experience for all visitors. 

Ongoing Improvements

Accessibility is not a one-time project. We regularly audit key user flows, review new features for accessibility impact, and implement enhancements as our site evolves. Where we use third-party tools or content, we encourage those providers to offer accessible, user-friendly experiences as well. 

Known Limitations

If you encounter an accessibility barrier on SecondKind, it may be due to legacy content, third-party integrations, or areas we have not yet fully remediated. We’re actively working to close these gaps and appreciate your feedback to help us prioritize fixes.

Feedback & Support

If you have difficulty accessing any part of our site—or if you have suggestions to improve accessibility—please contact us:

  • Email: info@secondkind.com

  • Subject line: “Site Accessibility”

  • Include: the page URL and a brief description of the issue

We take all feedback seriously and will make every reasonable effort to address your concern promptly. This process mirrors best practices shared by peer brands that invite direct, actionable feedback for continuous improvement. 

Assistive Technology & Compatibility

Our site is intended to work with current versions of major browsers and assistive technologies. If you experience issues with a specific browser, device, or assistive tool, please let us know so we can investigate and improve.

Continuous Learning

Accessibility standards and technologies evolve. We’re committed to staying current with guidance and improving our practices over time so everyone can learn about, shop, and engage with SecondKind.